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Prestio OÜ – Terms & Refund Policy

1. Introduction

Prestio OÜ provides a digital membership platform offering paid access to curated benefits, services, and partner offers (“Prestio”, “we”, “us”). Membership may be purchased for a fixed period and billed via authorized payment partners.

By purchasing a Prestio membership or using the Prestio platform, you agree to be bound by these Terms & Refund Policy.

“Member” means any individual who purchases or uses a Prestio membership.

2. Nature of the Service

Prestio does not provide services directly to members.

Its role is to:

Operate the platform, website and application
Issue and manage memberships
Provide tools and access for members to connect with local partners

All services used by members are delivered by independent partners in each country, coordinated by authorized local operators.

Prestio acts solely as a technology platform connecting members with independent partners.

3. Membership

Membership provides access to digital services and partner benefits for a fixed validity period.

    • Membership is personal and non-transferable.
    • Prestio owns the platform, website, and applications.
    • Membership becomes active on the date selected by the member (“Activation Date”).
    • The membership period runs for the selected validity period starting from the Activation Date.
    • Partners may facilitate access to benefits, but ownership and control of the website and applications remain with Prestio.
    • Members may request a change of Activation Date (one time) prior to activation in case of error or change of travel plans. Prestio reserves the right to limit excessive or repeated modification.
    • Membership does not renew automatically. Prestio may notify members before expiration and may offer renewal options or promotional pricing.
    • Membership is available only to individuals aged 18 years or older.

4. Independent Partners

All offers displayed on Prestio are provided by independent service providers in each country.

Prestio is not a travel agency, tour operator, reseller, or service provider.

Members pay chosen service providers directly for any services used. Prestio is responsible only for the platform, membership issuance, applications  and payment processing.

Authorized partners list (examples):

    • Montenegro: New Horizons Consulting / Bonjour DOO

Each partner is fully responsible for all local taxes and regulatory compliance in their country.

Prestio does not guarantee the availability of any specific partner or benefit. Offers may change, be removed, or updated at any time without liability.

5. Payment & Billing

    • Prestio collaborates with authorized payment partners to process payments securely.
    • Prestio does not hold client funds and payments are processed by licensed payment providers.
    • Members may pay using credit/debit cards, digital wallets, or other supported platforms provided by these partners.
    • Prestio does not process payments directly.
    • Members pay chosen service providers directly.
    • Pricing applies at the time of purchase. Prestio reserves the right to modify pricing for future purchases.
    • Pricing changes will not affect existing active memberships.
    • Prestio acts solely as a technology platform facilitating payment through licensed providers.

6. VAT and Payments

    • Prestio collaborates with direct partners in different countries.
    • All local taxes are the responsibility of each collaborating partner in their own country.
    • Currently, the authorized partner in Montenegrois New Horizons Consulting / Bonjour DOO, responsible for all local taxes and regulatory compliance.
    • VAT rules may vary if Prestio collaborates with partners in additional jurisdictions.

7. Right of Withdrawal

    Consumers may withdraw from the purchase within 14 days provided the membership has not been activated.

    Once the Activation Date begins, the member acknowledges that the service has started and the right of withdrawal is waived.

    Members may request a change of Activation Date prior to activation in case of error or change of travel plans.

    Membership is considered activated on the Activation Date or upon first use, whichever occurs first.

    Failure to activate the membership within the validity period does not extend the withdrawal period.

     8. Refund Policy

      • Membership fees are non-refundable once the membership is activated or used at least once.
      • Refunds are considered only in cases of force majeure, where the member is objectively unable to use the membership for the full membership period.
      • Force majeure events include natural disasters, serious illness, death, government restrictions, or other extraordinary events beyond the member’s control.
      • Force majeure refund requests must include supporting documentation and are assessed on a case-by-case basis.
      • Refunds outside of force majeure events are not provided under any circumstances.
      • For complaints or dispute resolution, contact support@prestio.club
      • Failure to use the membership does not entitle the member to a refund.

    9. Limitation of Liability

        • Prestio provides access to benefits and services but is not responsible for the quality or delivery of partner services.
        • Prestio does not provide financial advice, manage client funds, or operate a wallet.
        • The platform and services are provided on an “as is” and “as available” basis without warranties of any kind.
        • Prestio’s liability is strictly limited to the proper operation of the platform and the issuance of membership access.
        • Prestio shall not be liable for indirect or consequential losses, service disruptions, cancellations, disputes, personal injury, property damage, or financial loss arising from third-party services.
        • Nothing in these Terms excludes liability where such exclusion is not permitted by law.

       10. Intellectual Property

        • All platform content, software, website and application are owned exclusively by Prestio OÜ.
        • Members and partners may not copy, resell, or distribute access without explicit authorization.
        • Members receive a limited, non-transferable right to access the platform for personal use during the membership period.
        • Members are responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
        • Nothing in these Terms excludes liability where such exclusion is not permitted by law.

      11. Platform Availability

        Prestio aims to maintain platform availability but does not guarantee uninterrupted access. Temporary interruptions may occur due to maintenance, updates, or circumstances beyond reasonable control.

        Prestio shall not be liable for failure to perform obligations due to events beyond reasonable control including natural disasters, government actions, technical failures, or network disruptions.

        12. Termination

        Prestio reserves the right to suspend or terminate a membership in case of misuse, fraud, or violation of these Terms. No refunds are provided in such cases.

        Termination does not affect any rights or obligations accrued prior to termination.

        13. Compliance & Privacy

          • Member data is processed according to GDPR regulations where applicable.
          • Personal data is used only to provide platform access, process payments and facilitate partner services.
          • Prestio does not share personal data with third parties except as necessary for partner services.
          • Members may request access, correction, or deletion of their personal data in accordance with applicable regulations.

        14. Notice

        Prestio may provide notices via email, platform notifications, or website updates.

        15. Entire Agreement

        These Terms constitute the entire agreement between Prestio and the member and supersede any prior agreements or representations.

        16. Severability

        If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

        17. Governing Law

        These Terms & Refund Policy are governed by the laws of Estonia.

        Any disputes shall be subject to the jurisdiction of the competent courts of Estonia unless otherwise required by applicable consumer protection laws.

        18. Contact Information

        Prestio OÜ
        Registered in Estonia

        For platform, payment, or dispute-related inquiries: support@prestio.club